Returns

RETURNS & REPLACEMENTS

Q. Can I exchange or return an item? 
A. You may return your unused product within 21 days of the purchase date. 
It will be the original purchasers responsibility to cover return shipping charges.
We do not offer direct exchanges, so if you wish to exchange product you will need to return the undesired product for a refund and place a new order for your replacement for online purchases only.
Q. I received a damaged or defective item? 
A. Please contact customer service as it is within 40 days from purchase at hello@alohakaiswim.com and we will look into the issue.

Q. How do I return an item? 

To initiate a return, please follow the link below:

https://alohakaiswim.returnly.com

Once you input your order number and email, shipping instructions will be provided.

We accept returns on items that are unused and unwashed.

Once we receive your return, it may take up to 14 business days for the refund to be posted to your bank account.

If you are an INTERNATIONAL RETURN, please mail your products to:

 

Aloha Kai Swim
1110 Nuuanu Ave #A1-299 
Honolulu, HI 96817
United States